Frequently Asked Questions
Everything you need to know about your Original Penguin order.
What is Original Penguin's return policy?
We offer a 30-day return window for all unworn and unwashed merchandise with original tags attached. Items marked as 'Final Sale' are not eligible for return or exchange.
How long does shipping take?
Standard shipping typically takes 5-7 business days within the continental U.S. We also offer expedited shipping options at checkout for faster delivery.
How do I determine my correct size?
Our apparel follows a slim, modern fit. We recommend checking our detailed Size Guide located on each product page to find your perfect measurements.
Can I track my order status?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
We currently ship to a wide range of international destinations. Shipping costs and delivery timelines vary by country and are calculated at the time of checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and interest-free installment payments via Klarna or Afterpay.