Returns & Exchanges

Original Penguin offers a straightforward 30-day return policy for all unworn, unwashed merchandise with original tags attached. We strive to ensure you are completely satisfied with your purchase, offering easy online processing for both returns and exchanges.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.

• 2.
  Print Your Label

  Select your reason for return and download the prepaid shipping label provided by our system to ensure tracked delivery.

• 3.
  Pack Your Items

  Securely pack the items in their original packaging, include the packing slip, and affix the prepaid shipping label to the outside of the box.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking number until your refund or exchange is processed.